The Relationship Between Work Discipline and Employee Performance: A Customer Satisfaction Perspective at Bank BRI Branch Palopo

Anwar, Ardina and Rismawati, Rismawati and Saharuddin, Saharuddin (2024) The Relationship Between Work Discipline and Employee Performance: A Customer Satisfaction Perspective at Bank BRI Branch Palopo. The Relationship Between Work Discipline and Employee Performance: A Customer Satisfaction Perspective at Bank BRI Branch Palopo, 6 (1). pp. 1-13. ISSN 2715-1964

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Abstract

This research aims to determine and explain the partial and simultaneous relationship between work discipline and employee performance variables on satisfaction at Bank BRI Branch Palopo. This study employs a descriptive quantitative approach using a questionnaire instrument for data collection. The population in this study is 130. The partial testing results show that the work discipline variable has a significant effect on satisfaction as evidenced by the partial test results (significant value of T 0.002 < α = 0.5) and the T value of 3.172 > T table 1.656. The partial testing results also indicate that the employee performance variable has a significant effect on employee satisfaction as evidenced by the T test results (Partial) with a significant value of 0.000 < α = 0.5 and T count of 7.921 > T table 1.655. Furthermore, the simultaneous testing results show that both work discipline and employee performance variables together have a significant effect on satisfaction as evidenced by the F test results with a significant value of F 0.000 < α = 0.5 and obtained F count of 113.566 > F table 3.07. Keywords: Work Discipline, Employee Performance, Satisfaction

Item Type:	Article
Contributors:	Contribution Contributors ID/NIDN/NIDK Teacher Saharuddin, Saharuddin NIDN0920127701 Teacher Rismawati, Rismawati NIDN0929127601
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Subjects:	H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Ardina Anwar Anwar
Date Deposited:	24 Jul 2025 08:30
Last Modified:	24 Jul 2025 08:30
URI:	http://repository.umpalopo.ac.id/id/eprint/5693

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