Service Quality, Tourism Facilities, and Islamic Literacy Culture As Predictors Of Revisit Intention At Baloli Tourism Village

Kasmiati, Kasmiati and Maszudi, Edi and Sultan, Sultan (2026) Service Quality, Tourism Facilities, and Islamic Literacy Culture As Predictors Of Revisit Intention At Baloli Tourism Village. Service Quality, Tourism Facilities, and Islamic Literacy Culture As Predictors Of Revisit Intention At Baloli Tourism Village, 4 (3). pp. 504-514. ISSN 2964-9412

	Image (Sampul) Sampul 221120186.png - Cover Image Download (235kB)
	Text (Artikel) Service quality tourism facilities and islamic literacy culture as predictor of revisit internation at baloli tourism village.pdf - Published Version Download (273kB)
	Text (Lembar Turnitin) Turnitin Service quality tourism facilities and islamic literacy culture as predictor of revisit internation at baloli tourism village.pdf - Supplemental Material Download (316kB)
	Other (Link Artikel) jamis/article/view/1876 - Additional Metadata Download (34kB)

Abstract

This study aims to analyze the effect of service quality, tourism facilities, and Islamic literacy culture on tourists' revisit intention in Baloli Tourism Village, North Luwu Regency. It employs a quantitative explanatory approach using a survey method with 100 respondents selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS, including validity and reliability tests, classical assumption tests, as well as hypothesis testing through t-test, F-test, and coefficient of determination (R²). The results show that simultaneously, all three variables significantly influence revisit intention (R² = 93.3%). Partially, tourism facilities have a positive and significant effect, and Islamic literacy culture is the most dominant variable. Notably, service quality shows a significant negative effect (β = –0.162, p = 0.030), which is interpreted as a saturation effect: when tourists rate service quality as already meeting high expectations (mean = 4.70, strongly agree), it no longer serves as a primary differentiator but rather a baseline prerequisite, while Islamic literacy culture becomes the main driver of revisit intention. These findings suggest that tourism village development must integrate service, physical facilities, and Islamic values as a sustainable competitive strategy.

Item Type:	Article
Contributors:	Contribution Contributors ID/NIDN/NIDK Teacher Maszudi, Edi NIDN0826047240 Teacher Sultan, Sultan NIDN0907019103
Uncontrolled Keywords:	Service Quality; Tourism Facilities; Islamic Literacy Culture; Revisit Intention; Tourism Village; Baloli Tourism Village.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Kasmiati Kasmiati
Date Deposited:	03 Aug 2026 08:09
Last Modified:	03 Aug 2026 08:09
URI:	http://repository.umpalopo.ac.id/id/eprint/6681

Actions (login required)

View Item